Support

Direct implementation and training.

We never outsource or use consultants for primary implementations or training. Our customer’s success is our success, so we always make it’s our number one priority and full responsibility for delivering the solution and making sure rollouts happen smoothly and effectively.

Implementation Services

MetaCommunications Professional Services Engineers offer a broad range of services designed to supplement and support the implementation of your Workgroups DaVinci solution. Working closely with you to understand your needs, we’ll offer you the appropriate level of services to help you get up and running quickly with the functionality you want. On-site and remote options for Professional Services include:

  • Initial setup and configuration to help you quickly get up and running with your Workgroups solution.
  • Third party integration to share information with accounting, marketing, and other database solutions.
  • Custom development to extend and enhance the functionality of your Workgroups solution.

To discuss your Professional Services needs, contact us.

Software Maintenance & Support

MetaCommunications offers an annual Meta Assurance program that includes technical support and major/minor upgrades to your Workgroups solution.

Our Support Team is available to ensure you have the best experience possible with your Workgroups DaVinci system. MetaCommunications Support Engineers are trained in all aspects of the Workgroups suite and are ready to work with you to efficiently resolve any problems you may encounter.

Technical support is available via phone, email, and web conference.

For more about support, contact us.

On Site Training

Customized training sessions are available for all of the Workgroups DaVinci modules. Whether you require training for the entire Workgroups DaVinci suite or for a particular module, our Professional Technical Trainers will train you and your staff on site, offering the comfort of your workplace to become familiarized with Workgroups suite.

Classroom Training

MetaCommunications hosts training sessions at its home offices in Iowa City, IA on a regular basis. Coming to MetaCommunications gives you the benefit of classroom training on the Workgroups suite using dedicated training servers, databases, and systems.

For more about training options contact us.