October 2008 Edition
Feature Spotlight: New Location for Notification Setup
Q&A with Technical Support: Changing the SMTP Server Address
Smart Tip of the Month: Relating Fields from Other Folder Types
Additional Resources: Improving IIS Performance
Knowledge Builder: New Articles
Feature Spotlight: New Location for Notification Setup
In the most recent version of Virtual Ticket, the Notification Setup window has been moved into the File Cabinet window. This change makes for a single point of setup for forms, finds, permissions and notifications. To locate the notification setup for each folder and document type, simply expand the folder or document type. A new option for Notifications will be listed under Finds and Forms in the file cabinet.
For more information visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16341
Q&A with Technical Support: Changing the SMTP Server Address
How can I change the SMTP server address?
If you change the address of the SMTP server in your environment and your MetaCommunications software is configured to send emails, you will have to change the SMTP server address setting used by your MetaCommunications software. How you change the SMTP server address depends on which MetaCommunications software you use.
If you use Workgroups Portal, you can change this address in the SMTP Server Address settings in the Email Notifications Administration page. See the documentation for further details.
If you do not use Workgroups Portal, the SMTP server address used by your MetaCommunications software is specified in the name of a SQL Server Agent Job run by Microsoft SQL Server. The name of the SQL Server Agent Job contains the address of the SMTP server (DBNAME-MetaSQLMail-SMTP.example.com). You can use SQL Enterprise Manager (SQL 2000) or SQL Management Studio (SQL 2005) to modify the name of this job to correspond with your new SMTP Server. To do this, expand the SQL Server Agent and click Jobs. Locate the email job and edit the job name by right-clicking on it and choosing Rename.
For more information visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16343
Smart Tip of the Month: Relating Fields from Other Folder Types
Have you ever wanted to make a relationship between fields in a folder type you created in Virtual Ticket? By using a MetaScript solution available in the Knowledge Base, it is possible to make relationships between fields in different folders. This will allow you to display information from one folder type in any other folder type. The only requirement is the need for matching identifying values to link the two record types together.
For more information visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16342
Additional Resources: Improving IIS Performance
You may be able to improve the performance of your web applications by changing the idle timeout settings for IIS 6.0. From time to time, IIS 6.0 will recycle the w3wp.exe process. As a result, you may notice that pages in Workgroups Portal and Image Portal appear to load slowly the first time they are opened. You can improve this by changing the idle timeout settings that control how often the w3wp.exe process is recycled. MetaCommunications Knowledge Base article 16339 provides step by step instructions for changing this setting.
For more information, visit:
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16339
Knowledge Builder
New articles this month
16339 - Disabling the "Shutdown Worker Process after being idle" option in IIS
This article describes a method for improving the performance of Workgroups Portal.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16339
16341 - Locating the Notification Setup Window in Workgroups 2008
This article describes the location for the Notification Setup Window in Workgroups 2008.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16341
16342 - Creating relationships between fields in unrelated record types
This article provides an example of how to create a relationship between fields which are in unrelated record types in Virtual Ticket.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16342
16343 - Changing the SMTP Server Address settings
This article describes how to change the SMTP server address setting that are used by the Workgroups suite to send email.
http://www.meta-comm.com/support/knowledge_base/article.asp?id=16343
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