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Knowledge Base

Technical tips, helpful recommendations, pointers and fixes.


Installing a New Virtual Ticket System

By Jim Livesay 2013-02-15

Installing a new stand alone Virtual Ticket System on a locally hosted Windows server is a simple process. In fact, it is a process that can easily be done in about 15 minutes.

Establishing the Administrator settings in Job Manager

By Jim Livesay 2013-02-15

Once you have installed Job Manager it is important to establish the administrator settings.

Creating Users, Groups and setting Permissions in Job Manager

By Jim Livesay 2013-02-15

Job Manager gives the administrator the ability to allow groups of users a variety of permissions including to view, create, modify and delete content in the all the areas of Job Manager. Those areas are Jobs, Customers, Analysis, Production, Invoices and Estimates.

Creating a Custom Getting Started Video for Approval Manager

By Jim Livesay 2013-01-25

Approval Manager comes with a ‘Getting Started’ video that launches instantly when a new user logs in. The point of the video is to give a general overview of what the software is and how a user can get their company’s proofing process started quickly.

Configuring Approval Manager Proofer File Type Associations

By Justin Bierman 2011-05-31

This article describes how to configure the Proofer File Type Associations that are used by Approval Manager.

Scheduling Delivery of SQL Reporting Services Reports

By Justin Bierman 2010-11-16

This article describes how to schedule specific SQL Reporting Services reports for delivery through email.

Changing the Location of the data_storage Directory

By Justin Bierman 2010-10-03

This article provides instructions for re-locating the data_storage directory that is used by Approval Manager to store proofs and other files.

Configuring Balsamiq Mockups Support in Approval Manager

By Justin Bierman 2010-07-13

This article provides instructions for configuring Balsamiq Mockups support in Approval Manager.