Features in Virtual Ticket 2010 Standalone Edition


Built-in SMTP Server 

Administrators now have a choice of using their own SMTP server or a new built-in SMTP server to send email. Using the built-in SMTP Server provides administrators with the benefit of simplifying setup, the ability to offload email operations from their main mail server, and the ability to quickly set up test systems with no corporate IT support.

Built-in SMTP Server

HTTP Support 

Desktop applications now use the HTTP network protocol to communicate with the server. This allows them to efficiently communicate over the Internet and through firewalls, just like a web browser.

HTTP Support

Desktop Application
Installation 

The desktop application installer has been lightened and optimized to quickly install the desktop apps without Administrative operating system permissions. This makes deployment and auto-upgrading a snap and requires no IT intervention or resources.

Desktop Application Installation

Embedded Web Browser 

Integrate web site, portal, web services and other HTML pages directly in the Virtual Ticket module and leverage the ability to include your third party web apps within your Workgroups powered workflows.

Embedded Web Browser

Form Editor Usability Improvements 

  • Guides can now be shown, hidden, and locked
  • Guides can now be copied and pasted
  • Zoom in/out with Option + Scroll-wheel (Mac OS X) or CTRL + Scroll-wheel (Windows)
  • The content of selected controls can be highlighted
  • Select amongst overlapping controls
Form Editor Usability Improvements

File Version Control 

Give your teams complete control over their files. Comprehensive new file version control features provide teams with the ability to check-in and check-out files, see a history of changes to files, and have a clear vision of who is working on what file. File version control may be used exclusively to control all file access through Workgroups or in a hybrid setup where some workflows may use File version control and others may use standard file server access. This provides you with the ability to choose the best workflow for your teams.

File Version Control

Enhanced MetaScript
Capabilities 

New MetaScript Functions

New additions to MetaScript provide administrators and developers with a range of new capabilities, including:

  • The ability to open a specified web page in the default browser defined on the host operating system.
  • The ability to programmatically display and populate popup menus and popup lists.
  • The ability to work with additional mouse events and additional object-related events.
  • The ability to control through MetaScript the appearance of background images, buttons, borders, text, and more are also provided.
  • More...
Additional details are provided in the release notes.


Enhanced MetaScript Capabilities

New Developer Center Menu 

Instant access to MetaCommunications developer resources have been added to the apps for developers and administrators. The embedded menus provide access to samples, importable tickets & solutions, blog articles, knowledgebase articles, and developer forums.

Developer Center Menu

MetaScript Actions 

Write global MetaScript actions to automate various functions within Workgroups. For example, launch custom Dashboards when users log in, open dynamically prefilled Finds and other Virtual Ticket windows from Application menus, run automation scripts against third-party applications, and more.

MetaScript Actions

Create New Records from Find Results

Small improvements to how someone works can often make for large improvements in results. For example, by adding the ability to create new records from Find results, users can work more naturally and efficiently without changing windows or contexts in their application.

On-The-Fly Reports

Any form in the Virtual Ticket module of Workgroups 2010 can now be printed as a multi-page report and output as either PDF or perfectly formatted Excel documents. These reports include a smart conversion technology that allows reports to be dynamically formatted based on information in the system. As a result, the actual layout and information in the reports is tailored as the report is printed.

Ticket Zooming on Mac OS X and Windows

The Virtual Ticket module's desktop client applications now support form zooming to ensure that a form is equally legible on high resolution and low resolution monitors. Zoom settings are saved as a user preference, ensuring that once set, the system provides a consistent and accommodating environment in which to work.

Ticket Zooming

MS Office MetaData

Microsoft Office 2007, including PowerPoint, Word, and Excel, is now fully supported by our built-in metadata engine. Content and thumbnails are captured for many Office applications. As always, text content is fully searchable from within the application.

Outlook, Entourage & Apple Mail Support

The new Document Organizer feature includes support for MS Outlook, MS Entourage and Apple Mail. Users can simply drag & drop emailed attachments, or even the emails themselves, onto the file collector to have them automatically copied to the specified folder location.

Outlook, Entourage and Apple Mail Support

Custom Queries

Workgroups includes a technology called Custom Queries that allows you or a developer to create custom windows that can be published to users based on permissions. This level of customization provides you with the ability to enhance and extend the standard solution to meet your unique current and emerging needs.

Custom Queries

Customizable Electronic Job Tickets

Get off the endless paper trail with customizable electronic job tickets that simplify, organize and drive the work that goes in to your projects. No more lost instructions. No more confusion. No more mistakes because information was received too late or due to illegible handwriting. Electronic job tickets give your entire team simultaneous access to the most up-to-date information related to each project, and are easily customized to accommodate your diverse needs and workflows.

Digital Art Catalogs

Powerful digital asset management capabilities include traditional image cataloging with innovative features that enable you to quickly build catalogs of images for specific customers, brands, product shots, corporate artwork, or individual themes of your choice.

Digital Art Catalogs

Customizable Event Notifications

Event notification tools provide a fail-safe and efficient way to communicate critical information related to your projects:

  • Notify users of important new or changed information.
  • Ensure critical updates are noticed by your team.
  • Drive workflow processes using automatic notifications generated by changing production information.

Custom Application Menus 

Administrators and users can now create custom Application Menus that can be used to execute scripts, run reports, open finds, create new jobs, open browser windows, open dashboards, and much more. This provides administrators with the ability to organize and optimize how they and their users work. Application Menus may be set up by administrators and shared to users based on their permissions.

Custom Application Menus

Dashboards 

Provide users with easy to use visual Dashboards that present virtually any information upon logging in, or on demand. For example, Dashboards can be used to present users with navigational choices, user To-Do lists, button driven automation, and reports. These are a great way to provide users with information and automation pertinent to their work.

Dashboards

New Standard Forms 

The standard forms installed with every database have been updated to include improved organization and a great new appearance. If upgrading, new standard forms will be added with a "[Workgroups 2010 R2]" suffix, providing you with the opportunity to review and choose the new features, designs, and form elements you would like to adopt.

New Standard Forms

Find and Replace in MetaScript Editor 

MetaScript, Custom Query, and Stored Files editing gets more convenient and efficient with Find and Replace functionality.

Find and Replace in MetaScript Editor

New File Collector
Capabilities 

File Collectors have a range of new properties and functions in this release. Cosmetically, snap-to sizing is replaced by continuous resizing in order to provide for more control in designing the appearance of file collectors in forms. At a functional level, several new properties provide greater flexibility in designing how the file collector behaves and new metascript functions provide administrators and developers with the ability to programmatically refresh the contents of a file collector, sync with the file system, and work with mouse-click events in file collectors.

Additional details are provided in the release notes.

Server-Side Script Execution 

Make your system run lightning fast, even across the Internet. The new server-side scripting capabilities make it easy to optimize performance by running transaction-intensive scripts on the Application Server. Results of scripts executed on the server are transparently available to the form.

New File Collector Capabilities

Improved Library
Import/Export 

Library import and export capabilities have been enhanced to include:

  • Single-click installation of ticket and solution libraries downloaded from the Developer Center.
  • User Groups and Permissions can be exported and imported with corresponding entities.
  • All entities can be skipped, replaced, or renamed on import.
  • New and open XML-based library format.

Improved Library Import/Export

Integrated Feedback 

A built-in feedback system provides a simple way for users to send feedback (and optionally logs) to MetaCommunications. This new features enables you to communicate your comments, suggestions or bugs directly to our engineering department. This makes for quicker technical support responses and ultimately, a better product.

Integrated Feedback

Document Organizer

Perhaps one of the most powerful features in the Workgroups 2010 release is the Document Organizer, a new folder mode in file collectors. With this new mode, users can use file collectors placed in their tickets to organize their files and keep everything in the right place! Files, emails, email attachments, scanned documents, and even entire directories can be dropped into these new file collectors and the system will automatically copy them to the correct location in the file system. This location can be set by the user or determined programmatically. For example, use the Virtual Ticket module to automatically create the correct folder on the file server for each new Job. Then, use the file collector's new folder mode so that everyone working on the job has a single place to drop their job-related files, emails, attachments, etc... The file collector automatically copies these resources to the right folder on the server and the system indexes, thumbnails, and extracts all the metadata. Not only do misplaced files and a poorly organized file repository become a thing of the past, but achieving this for your team, department, or workgroup is as easy as dragging and dropping!

File Collector

Copy/Paste File Management

Users can take any digital resource (files or folders) and copy/cut and paste it into a file collector. If the file collector is set to the new folder mode, the files or folders will be copied or moved automatically. It’s that simple. No file system navigation to tread through to ensure your files are placed in the right location.

Folder Searches

Right mouse-click on any file collector and search its contents. The system will automatically build a find that searches the referenced locations and can also help you add additional filter criteria to make finding your files even easier.

Folder Searches

Desktop Application Deployment Page

Using just a standard web browser, users can automatically download, install, and log in to Workgroups through the Virtual Ticket module. A web server has been embedded into Workgroups to serve a deployment page complete with the appropriate desktop installer and a simple link to automatically log in to the correct server and database. The deployment page may be distributed to users via a simple URL, or the link can be sent through an auto-generated email invitation.

Application Deployment

Plug-ins for Popular Graphic Design Tools

Use automation plug-ins for QuarkXPress, Adobe Illustrator, Adobe InDesign (including the latest CS5 releases), and the Mac OS X Finder. These integrated plug-ins provide users with the ability to access the Virtual Ticket module's capabilities right from within their native graphics applications. Look up job tickets, find digital assets, copy images from job tickets, and more!

Plugins

Support for AppleScript

AppleScript

Use the powerful AppleScript language to automate activities in the Virtual Ticket module or to drive any number of the hundreds of AppleScriptable applications directly from the system. Your scripts can even be stored centrally in the Workgroups database, distributed, and then executed by individual client computers or offloaded to the server for processing.

Solution Libraries

Solution Libraries are designed to enhance and extend the core functionality of Workgroups and can include tickets, searches, scripts, and reports. Use Solution Libraries to add substantial functionality to your system: for example, a full CRM or a Help Desk solution. Each may be easily customized with built-in tools, giving your organization the flexibility it needs to adapt the software to your unique environment. Most Solution Libraries are downloadable free of charge at the MetaCommunications Developer Center.

Plug-in for Mac OS X Finder

Quickly look up file metadata and even archive files and folders directly from the Mac OS X Finder. Using a plug-in integrated into the familiar Finder application, users have instant access to the Workgroups database while working in their desktops an navigating their local and network file systems.

Visual Database Editor

Design and develop your MS SQL Server database without knowing Structured Query Language (SQL). An advanced visual database editor provides even non-programmers with a point-and-click means for designing and developing the databases for their workgroups, teams, and businesses.

Advanced Workflow &
Scheduling 

Automated Installation (AWS)

AWS 5.0 can be easily applied to any folder or document type through a new built-in installation interface. As a part of the installation, corresponding AWS forms, finds, and reports are automatically generated and an installation log is produced containing a summary of the changes. Now you can enable workflow for your application with just a few clicks and begin using the system in minutes.

Automated Installation

Simplified Configuration (AWS)

A new integrated Configuration window centralizes all AWS configuration steps and guides users through the entire process.

Simplified Configuration

New Server-Side Workflow Engine (AWS)

AWS 5.0 is based on a new server-side workflow engine that handles all workflow and scheduling computations and serves as a centerpiece for integration of Workgroups modules (Virtual Ticket, Approval Manager, with Job Manager and Digital Storage Manager coming in near future). The engine's pluggable architecture allows developers to build extensions and integrate the AWS 5.0 workflows with third-party applications via current technologies available on .NET platform (e.g. Web services). The engine itself provides a Web service interface for manipulating the Workgroups workflows.

Integrated Approval Manager Reviews (AWS)

Approval Manager reviews can now be used directly from AWS 5.0:

  • Traffic or project managers can schedule multi-step reviews, add reviewers, set due dates, and specify conditional routing directly from the AWS schedule.
  • Users can upload review files from their AWS Assignment form.
  • Reviewers can navigate to their reviews through AWS To Do lists, through Approval Manager's interface, or via emails they receive.
Full Approval Manager review functionality is available, including comments, other proofing tools, automatic reminders for reviewers, history trails, and much more.



Integrated Approval Manager Reviews

Application Menu Driven Interface (AWS)

AWS 5.0 now uses the new Application Menus to provide users with an efficient way work with the system based upon role. Now, each user role has a specific set of menus to help users navigate and use AWS efficiently. This great new feature saves time and simplifies training new users.

Application Menu Driven

Precision Scheduling (AWS)

Schedules can now be planned in durations of minutes, hours, or days. This provides you with the ability to accommodate any workflow timeline from quick-turn projects to longer multi-month projects.

Precision Scheduling

Enhancements (AWS)

AWS 5.0 usability enhancements include new clearly organized and interactive forms, use of Application Menus (see above) for efficient navigation, and an improved interface for reports.

Upgradability (AWS)

Existing AWS 4.0 implementations will continue to be supported in this version of Workgroups 2010 R2, and AWS 4.0 users can choose when to upgrade. When the time is right, a new upgrade preview tool will preflight your upgrade and inform you of changes that would be made to your system or would need to be made by you prior to or after the actual automated upgrade. All existing schedules and configuration data created with AWS 4.0 is automatically converted and is available for use with AWS 5.0 immediately after the upgrade.

Mac OS X Service Replaces Finder Plug-in on Mac OS X 10.6 

On computers running Snow Leopard (Mac OS X 10.6), a new OS X Service provides functionality previously available through Production Pack's Finder Plug-in. The new service's functionality is available through the contextual Services submenu, and is customizable through Services Preferences.

Mac OS X Service

System Setup 

A new System Setup window unifies and consolidates setup and administration functionality previously distributed through the File Cabinet and Reports and Custom Queries windows.

System Setup

General Administration Improvements 

  • Forms can now be renamed.
  • Forms can now be duplicated.
  • Folder Type, Document Type, Form, and Group name length limits have been increased to 64 characters.
  • Forms, Finds, Groups, and Notifications are namespaced by their parent types.
  • Custom Queries and Reports have their own namespaces.

Self-Service Password Reset 

Users now have the ability to reset their own passwords without going through the system administrator.

Self-Service Password Reset

Email Invitations

Simplify your life, and that of your users with the new Email Invitation feature. When creating or editing users, administrators can now send email invitations that contain a link to the application deployment page. From the deployment page, users have a quick and simple point and click interface to install the desktop application and log in.

Integrated Report Authoring

Report authoring and editing just got easier. Microsoft’s Business Intelligence Development Studio (BIDS) is now included and fully integrated with the Virtual Ticket module's Windows development environment. Administrators and developers can easily build informative and useful reports complete with charts, graphs, and other elements that help make interpreting data simple for all Workgroups users.

Reports

Automatic Report Creation

Easily convert your forms into complete multi-page dynamic reports with just a few clicks. Once converted, administrators can use the advanced reporting capabilities found in Microsoft's Business Intelligence Development Studio (BIDS) to enhance the output by adding graphs, charts, variable-size fields, and more. Once saved back to the system by the administrator, users can then print these reports (as they would any form) as PDF or Excel documents.

Administrators can further leverage this automatic report creation capability to publish multiple tickets in one report. This is achieved by converting each ticket to a report, consolidating the layouts in BIDS, and uploading the consolidated report back to the system as a separate report that can be printed on-demand.

Cross Platform Development Environment

The Virtual Ticket module for Workgroups 2010 contains a brand new cross platform (Mac OS X and Windows) development environment for building and deploying your Workgroups applications. A built-in editor provides syntax highlighting, brace matching, advanced navigation for SQL and MetaScript files, and straightforward development tools to ensure that you can implement your functionality efficiently.

Cross Platform

Full-Size Document Previews

View full-sized multi-page previews and extensive document metadata, right down to the fonts being used, box size, and text content for all files and documents. Preview extraction is performed automatically by the system. Once captured, these previews are available regardless of whether the files are stored online, near-line or offline.

Find Files by Custom Metadata

Use the built-in search capabilities to find files based on file metadata including extracted text, keywords, associated customer information, related project information, and more. With Workgroups 2010 there are more ways to quickly locate the documents you need, based on the information you’re likely to remember.

Forms Editor

Use a built in electronic forms editor to replace and improve upon your existing paper-based workflow. No programming is necessary to create and deploy stunning and effective forms for your projects, teams, and workgroups. Familiar drawing tools allow non programmers to quickly develop forms by easily placing shapes, text, buttons, images, and controls on forms.

Forms Editor