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MetaCommunications Launches New Services and Support Practice

New practice, named Implementation Services and Support (ISS), partners with clients to implement continuous process management and best methodologies in project and
production-oriented organizations

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MetaCommunications Workgroups suite is a project management software solution available for collaborative workgroups in the marketing, creative design, prepress and print environments.

IOWA CITY, IA - November 5, 2009. MetaCommunications today announced the launch of the new MetaCommunications Implementation Services and Support (ISS) practice for its Workgroups 2010 customers. The new ISS practice provides an affordable annual program for continuous consulting, analysis, implementation specification, and training to help customers improve their processes and practices, and maximize the benefits of their Workgroups 2010 implementation. The program is unique in that it provides ongoing support for customer operations and goes far beyond traditional product-oriented technical support or professional services.

"Too many software vendors sell their customers a product, but not a solution. Even more fail to help customers continually expand the use of the solution," said Robert T. Long, Executive Vice President of MetaCommunications. "The ISS practice offers an annual program that provides an affordable way for customers to partner with MetaCommunications to continually innovate their businesses, achieve their goals, and outperform their competitors."

Additional benefits of the ISS program include:

  • A named practice manager for each customer
  • Initial and ongoing business, operations, document management, and workflow optimization consulting
  • One-on-one project and program management
  • Dedicated support for a customer's particular implementation of MetaCommunications products, including forms, configuration, and third party integrations
  • Training specific to a customer's implementation

About Implementation Services and Support (ISS)

The ISS practice will be headed by Mark Guthart, a 15 year veteran of MetaCommunications, and will begin operations November 9th. Fees for the ISS practice will be assessed on an annual basis, based on a percentage of ongoing professional services implementation, plus time and materials. ISS will supplement MetaCommunications' existing Meta Assurance, which provides product technical support for Workgroups 2010 and other MetaCommunications products.

About Workgroups 2010

Workgroups 2010 is a tightly integrated collaborative process and productivity management suite for marketing, advertising, creative design, packaging and prepress. It is comprised of four key modules: Virtual Ticket, Approval Manager, Digital Storage Manager, and Job Manager. Workgroups 2010 is available starting at $39/month per user for a solution hosted on or $7195 for installation in-house. Additional pricing options are available on the purchase page.

About MetaCommunications

MetaCommunications develops workflow and collaborative productivity solutions that help marketing, creative design, packaging and prepress workgroups around the world be more productive. MetaCommunications has over 1000 business customers including 3M, Anixter, Allstate Insurance, Bath & Body Works, Bon-Ton, Bridgestone, Crate & Barrel, Diageo, Eddie Bauer, Fox Sports, Mead Johnson Nutrition, Menasha, Merck, National Geographic, Pfizer, Staples, Sony, TJX, Talbots, United Nations, USA Today, Village Roadshow, Wilton, Yamaha, Younkers, and more.

Press Contact

Robert T. Long
Executive Vice President
Phone: (319)337-8599 ext 180      Fax: (319) 337-3635
Web:        Email:

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